MRAA Commitment
Marine Industry Consumer Commitment
Our dealership believes in the tenets of the Marine Industry Certified Dealership Program set forth in this consumer commitment. Established jointly by the Marine Retailers Association of Americas and the National Marine Manufacturers Association, these principles are established to ensure you an enjoyable boating experience. We seek to enhance that experience by providing trained, friendly employees, quality products and reliable services. As part of our desire to continuously make improvements, please let us know if we should fail on our commitment or if you do not understand any information provided to you.
At our dealership, you should expect:
Sales
The assistance of a capable and knowledgeable sales consultant
Advertising and representations that are truthful and factual
A written disclosure of all details associated with a purchase
An explanation of the proper usage and operation of products
Products properly prepared, inspected and tested before delivery
The delivery of new products as scheduled
An explanation of all maintenance requirements and schedules established for your product
An explanation and written copies of warranties on all products and major components
Service
The explanation of maintenance/repair plans including estimated repair time and cost
An Itemized list of all chargers with thorough explantion
Prior approval of changes in repair costs or additional charges should they occur
Maintenance/repair work done right the first time by knowledgeable trained technicians
Maintenance/repair work completed when promised
Timely notice of changes in service delivery time if delays are experienced in repair completion
Inspection of any replaced/damaged components upon presentation of the invoice/work order
Operations
Fair, open, and honest treatment without discrimination
Respectful, professional, and accurate responses to all your product questions and requests
Privacy and confidentiality of customer records
This is our commitment to you. You should expect a higher standard of professionalism when working with us. Please hold us accountable to that expectation.